Front Desk Administrator – (Accepting Resumes- Not Currently Hiring)

We are seeking driven candidates to help provide superior customer service to our patients. This is an incredibly rewarding career opportunity to oversee a team of passionate, forward-thinking professionals leading the way in mental health treatment advancements.  

Responsibilities: 

• Manage day-to-day operations: scheduling, billing, and records
• Facilitate a team effort for superior patient experience
• General office duties: front desk duties, answering phones, customer service, copying, scanning, mail etc.
• Coordinate with healthcare providers for timely and accurate patient care
• Resolve patient complaints and concerns promptly and professionally
• Ensure compliance with healthcare standards, including HIPAA
• Monitor and maintain inventory of medical supplies and equipment
• Assures that practice property appearance is clean and professional, arrange for housekeeping/landscaping or other services as required
• Identifies, analyzes, and resolves workflow problems
• Assist in all areas of clinic operations and providing support when needed
• Effectively communicate with team members and offer constructive feedback
• Display excellent customer service, addressing patient care concerns and clinical questions promptly

Qualifications: 

• Organized and flexible to meet current needs; reprioritizing work as necessary
• Work independently and effectively multitasks
• Strong leadership skills and teamwork
• Positive and motivated spirit, inspiring others
• Professional attitude and presentation
• Empathetic and attentive listener
• Customer service-orientated
• Outstanding written, verbal, organizational skills
• Receptive to constructive criticism and open to growth
• Willingness to adapt and provide support as needed

Requirements: 

• Preferred to have associate or bachelor’s degree (Healthcare field highly advantageous).
• Preferred but not required, 2 years of experience a receptionist, patient care coordinator, patient consultant, manager, or patient account representative in the medical or mental health field.
• Preferred knowledge of medical terminology, HIPAA regulations, ICD and CPT coding
• Ability to utilize EMR and scheduling software with efficiency and accuracy
• Ability to pass all applicable state and federal background checks.

Infusion Nurse- (Accepting Resumes- Not Currently Hiring)

100% outpatient, nurse to patient ratio is 1:1,  no holidays required. Education and training will be provided upon hire.

Responsibilities: 

• Conduct nursing assessments, interventions, documentation in accordance with standards of practice and individual patient needs for mental health patient population.
• Administer IVs, IM, subcutaneous injects, nasal sprays. Strong IV skills preferred
• Direct patient observation and monitoring of vital signs during Ketamine IV infusions
• Administer treatments according to New Pathways’ protocols and as directed by the supervising provider.
• Assess patients’ educational needs and provide tailored information to enhance their understanding of their health and self-care practices.
• Provide exceptional patient care and resolve patient complaints and concerns in a timely and professional manner.
• Perform other duties as assigned, demonstrating a willingness to be flexible and to adapt as situations require.
• Assist in maintaining and monitoring inventory of medical supplies and equipment.
• Maintain cleanliness and sanitation standards in office and clinic spaces, adhering to established health and safety protocols.
• Ensure compliance with all healthcare regulations and standards, including HIPAA.
• Remain current on advancements in mental health care and maintain required certifications.
• Maintain accurate documentation, patient records, and reports in a timely manner.
• Coordinate and communicate appropriately and clearly to supervising provider, clinical, and office staff.
• Communicate significant changes in patient conditions to supervising provider and provide appropriate intervention based on standing orders and direction from supervising provider.
• Foster a positive, supportive environment for patients and other staff members.

Qualifications: 

• Active Nursing license in the state of Ohio or multi-state (required)
• Nursing experience: 1 years of ER, ICU, PACU, telemetry, psychiatric (preferred)
• BLS/ACLS Certification (preferred)
• Clean background check and drug screening
• Strong IV placement skills
• Proficient with medical software and equipment
• Strong problem solving and critical thinking skills
• Ability to proactively work independently and collaboratively as a part of a team

Nurse Practitioner (Accepting Resumes- Not Currently Hiring)

Responsibilities:

• Provide respectful and compassionate care to all New Pathways Clinic patients.
• Review the intake forms and medical records of all New Pathways Clinic patients, to determine whether patient is an appropriate candidate for treatment.
• Interview and assess each patient prior to treatment, to determine if patient is physiologically appropriate for treatment.
• Order appropriate lab work and tests.
• Perform history/physicals as outlined.
• Review all lab work and notify referral source of abnormalities as necessary.
• Supervise and maintain legally required documentation for controlled substances.
• Verify that the patient has a signed informed consent and answer any questions the patients may have about treatment, prior to initiation of treatment.
• Mix the ketamine infusion bags per protocol, using the aseptic technique.
• Oversee ketamine, Spravato, and Semaglutide, treatments per protocol.
• Notify chief nursing officer and collaborating physician of any unexpected events related to treatment.
• Remain on call until all patients are adequately recovered and discharged from treatment.
• Perform chart audits upon request and participate in peer review upon request.

Qualifications: 

1. Must have an active OHIO APRN license.
2. Must have current national certification from the appropriate board.
3. PMHNP certification and dual certification of family medicine is a plus.
4. Must be able to effectively and compassionately communicate with New Pathways Clinic patients.